Home pet care provides personalised services for your pets in the comfort of your own home. This includes feeding, grooming, walking, and other tasks to ensure your pet’s well-being while you’re away or unable to attend to them.

We care for a wide variety of pets, including dogs, cats, birds, rabbits, and other small animals. If you have a more exotic pet, please contact us to discuss how we can meet their specific needs.

Booking is easy! You can schedule services by calling our office, using our online contact form. We recommend booking in advance, especially during busy periods like holidays.

Yes, our pet care workers are experienced and trained in animal care, including feeding, grooming, and handling pets of all sizes and temperaments. They are passionate about animals and committed to providing the best care possible.

We offer a range of feeding services, including regular feeding according to your pet’s schedule, administering medications or supplements, and providing fresh water. We can also accommodate special dietary needs or preferences.

Absolutely. We are experienced in handling pets with special dietary requirements, including those on prescription diets, homemade food, or with food allergies. Just provide us with the details, and we will follow your instructions carefully.

We follow your feeding instructions precisely, including the type of food, portion size, and feeding times. If you have multiple pets with different diets, we’ll make sure each one gets exactly what they need.

Our care workers are trained to administer medications as prescribed. If your pet requires medication with their meals, simply provide the instructions, and we’ll ensure it’s given safely and correctly.

Our grooming services include brushing, bathing, nail trimming, ear cleaning, and more. We aim to keep your pet looking and feeling their best while minimizing stress by providing these services in their familiar home environment.

The frequency of grooming depends on your pet’s breed, coat type, and lifestyle. For example, long-haired breeds may require more frequent grooming than short-haired breeds. We can help you determine the best grooming schedule for your pet.

Yes, we are experienced in handling pets with anxiety or behaviour issues. We use gentle, positive techniques to help your pet feel comfortable and safe during grooming sessions. Please let us know about any specific concerns, and we’ll tailor our approach accordingly.

We can use either your grooming tools or our own, depending on your preference. If your pet has specific grooming products that they are accustomed to, we’re happy to use them to ensure consistency.

We offer a range of walking services, from short neighbourhood walks to longer exercise sessions, depending on your pet’s needs. We can also customize walks to accommodate your pet’s energy level and health condition.

Walk lengths can vary based on your pet’s needs and preferences, typically ranging from 15 minutes to an hour. We’ll work with you to determine the ideal duration to keep your pet happy and healthy.

Yes, we can walk multiple pets from the same household together, provided they are well-behaved and comfortable walking together. If your pets have different walking needs, we can also arrange separate walks.

In case of extreme weather, we will ensure your pet still gets the exercise and bathroom breaks they need, either by shortening the walk or providing indoor playtime. We’ll always prioritise your pet’s safety and well-being.

You can schedule or modify services by contacting our office directly. We recommend booking in advance, but we also try to accommodate last-minute requests when possible.

We offer flexible hours to accommodate your needs, including early mornings, evenings, weekends, and holidays. Our goal is to be available whenever you need us to care for your pet.

Yes, we strive to provide consistency by assigning the same care worker for each visit whenever possible. This helps build a trusting relationship between your pet and their care worker.

We understand that plans can change. If you need to cancel or reschedule a service, please let us know as soon as possible. We appreciate at least 24 hours’ notice to adjust our schedule accordingly.

The cost of our pet care services varies depending on the type and frequency of services required. We offer competitive pricing and can provide a detailed quote based on your specific needs.

We believe in transparency, so any additional fees, such as for extended visits or special requests, will be clearly communicated during the booking process. There are no hidden charges, and we’ll always discuss any potential extra costs with you upfront.

Yes, we offer discounts for clients who book regular or long-term services. Contact us to discuss your needs, and we can create a customized care plan that includes discounted rates.

Safety is our top priority. Our care workers are trained and take every precaution to ensure your pet’s well-being during walks, grooming, and feeding. We also keep detailed records of your pet’s care to monitor their health and behaviour.

In the event of a medical emergency, our care workers are trained to provide immediate first aid and will contact you and your veterinarian right away. If necessary, we will transport your pet to the nearest animal hospital for treatment.

Yes, we are experienced in caring for pets with medical conditions. We can administer medications, follow special care routines, and monitor your pet’s health to ensure they receive the care they need.

We maintain strict hygiene practices, including cleaning and disinfecting grooming tools and ensuring our care workers follow proper hand-washing and sanitation procedures. We also stay vigilant about checking for signs of parasites like fleas or ticks and take appropriate action if needed.

We provide regular updates on your pet’s care, including photos and notes about their activities and well-being. You can receive updates via text or email, whichever you prefer.

If you have any questions or concerns, you can contact your pet care worker directly or reach out to our customer helping team. We’re here to ensure that you and your pet are happy with the services we provide.

Absolutely. We encourage you to provide detailed instructions so we can tailor our services to meet your pet’s unique needs and preferences. We’re happy to accommodate special requests to ensure your pet receives the best care.

We value your feedback and are committed to continuously improving our services. If you have any concerns, please let us know, and we’ll work to resolve the issue promptly. We also encourage you to share positive experiences, which help us recognise the hard work of our care workers.

Yes, in addition to feeding, grooming, and walking, we offer other pet-related services, including basic training, overnight care, and pet sitting. Contact us to learn more about how we can meet all of your pet care needs.

Yes, we offer vacation care services that include feeding, walking, grooming, and general companionship for your pet while you’re away. We can also provide house sitting services if needed.

Before your first visit, please provide us with any specific instructions, access to your home (such as keys or alarm codes), and details about your pet’s routine, diet, and any medical needs. This helps us ensure a smooth and comfortable experience for your pet.